FAQ
We’re Here to Help
Find answers to the most common questions about our products, orders, shipping, returns and more.
If you need additional assistance, our team is always happy to help.
Frequently Asked Questions
What types of products do you offer?
We offer a carefully selected range of products designed to support safety, comfort and independence at home. Our collections include Bathroom Safety, Mobility & Support, Bedroom Safety and Daily Living essentials.
How do I place an order?
Simply browse our collections, select the product you need, and click “Add to Cart.” When you’re ready, proceed to checkout and follow the steps to complete your order. If you need help, our customer care team is happy to assist.
How much is shipping?
We offer free standard shipping on qualifying orders. Shipping rates and any applicable thresholds will be displayed at checkout before you complete your purchase.
How long will it take to receive my order?
Most orders are processed within 1–2 business days and delivered within 5–7 business days, depending on your location. You will receive a shipping confirmation email with tracking information once your order has shipped.
Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your delivery directly with the carrier.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy for any reason, please contact us within 30 days of receiving your order and we will do our best to make it right.
Do you offer any warranties?
Warranty coverage varies by product and manufacturer. Please refer to the individual product page for warranty details, or contact our team if you have a specific question about a product.
How do I choose the right product?
Each product page includes detailed descriptions, specifications and guidance to help you make a confident choice. If you’re unsure which product is right for your needs, feel free to reach out to our customer care team for personalised assistance.
Do you ship outside the United States?
At this time, we ship within the United States only. We hope to expand our shipping in the future. Please check back or contact us for the latest information.
Still Have Questions?
We’re here to help! Our customer care team is happy to assist you with any questions about our products, orders or returns.
Contact Us
Customer Care Hours
Monday – Friday
9:00 AM – 5:00 PM ET
9:00 AM – 5:00 PM ET
Email Us
support@homecherishliving.com
Call Us
(877) 684-2430